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Please
click on the folders below to view the
DPH-IT list of services and Frequently
Asked Questions for particular areas.
If your questions are
not answered on this page or the DPH-IT
home page, please call 919-707-5160.
Services
DPH-IT
provides the following services
to DPH employees as part of normal
daily operations, when immediate
needs arise, and/or by request:
- Remote and On-Site Support
of Desktops, Laptops, and
Handheld Devices
- Administration of File
Servers
- Software Installation,
Configuration, Troubleshooting
- Hardware Installation,
Configuration, Troubleshooting
- Procurement of Approved
IT Resources
- Network Connectivity and
Availability
- Web Support (Software Installation,
Configuration, Publishing)
- Security (Antivirus, Firewall,
etc.)
- Planning
- Design
- Configuration
- Installation
- Testing
- Security
- Troubleshooting
- Maintenance (including
updates, patches)
- Planning
- Domain Registration
- Hosting
- Design
- Application Development
- Database Administration
- Maintenance
- Publishing
DPH-IT and NCPHIN also
provide development and
support for key web-based
communications
and alerting
tools, such as:
For issues with either of the
above sites, please call 919-707-5160.
FAQs
- I'm a Division of Public
Health employee and I need
help with an IT issue not
supported by ITS (i.e.,
ncmail). Who do I contact?
- LAN
Support: Please
contact your DPH-IT LAN
Support Team.
- NCHAN:
If you are experiencing
problems using NCHAN,
please call the DHHS
Customer Support
Center at (919) 855-3200
between 7:00 a.m. and 5:00 p.m. EST
and choose option 2
.
After-Hours NCHAN Support: Please page the help desk at (919)
983-3840 and
enter a 10-digit call back number.
A support
agent will
return the call within 15 minutes.
Please
be sure
to include a description of the problem
you are
having
and a phone number where you can be
reached.
- NCPHIN
Web Services (including
requests
to begin services):
Please call
919-707-5160
and you will be routed to someone who can assist you.
- Does
DPH-IT develop web
sites and/or web
applications?
Yes, web site
design and development
services for the Division
is available by request. Please
call 919-707-5160. An NCPHIN
team member will discuss
your
request and explain
the process (such as whether
or not Public Affairs
approval is required).
- Will
DPH-IT develop,
maintain, or review the
content
(copy) for our
web site?
DPH-IT
can not be responsible
for creating or reviewing web site content for sites. The section,
branch, or unit
that owns the web site
should develop
and
maintain
the content. Most web
site content and revisions
must be reviewed and
approved by the DHHS
Office of Public Affairs
before posting to the "live"/public web sites.
- Can
DPH-IT host our web
site?
DPH-IT
has hosting capabilities
and can arrange hosting
services. Please
contact NCPHIN at
919-707-5160
to begin the process
of
requesting hosting.
- How
can we obtain or
renew the domain (URL)
for our web site?
You
obtain a domain
(URL) by purchasing
rights to the domain
(if the
domain is available)
through a registrar for a certain length of time (at least one year).
Registration costs
vary according to
the registrar and
duration (in years). Typically,
costs do not exceed
$35
for a one-year registration. You can check availability of a domain by conducting an
online
search through a
registrar. DPH-IT
presently uses
Network Solutions http://www.networksolutions.com (link opens in new window) for
processing most domain
registration requests.
DPH-IT can assist
with procurement
of the domain
by request.
- We
have an existing web
site that
needs to be updated
but no one to do the
maintenance - will DPH-IT make the
changes for us?
DPH-IT Web Services
provides maintenance
services by request as resources permit. Please call 919-707-5160,
and
a team member will
discuss
your request.
- What
technologies can I
utilize on a web site
hosted by DPH-IT?
Web Services supports
a variety of web
technologies. However,
specifics
of this issue
are probably
best addressed at the time you make your request.
- Where
can I find official information
about computer
security policies for state
government employees?
Information
security documentation
for state employees is
available through the following
web sites:
NOTE: For DPH Computer Security Basic Awareness Training, DPH Basic Privacy Awareness Training, and the DHHS Acceptable Computer Use policy, please visit the Security & Privacy Training page.
- What
should I do if I suspect
the security of my computer
has been compromised?
Please
contact your LAN
Support Team immediately.
- How
can I protect my computer
from viruses,
worms, and
other malicious software
(malware)?
If
you work
onsite, your
LAN Support
Team should
have network security
measures in
place to protect your computer.
If you work
remotely,
you may be more vulnerable
if you have
not consulted
with your LAN
Support Team to
secure your
system.
If you
are uncertain you have adequate security in
place, please contact
your LAN Support Team. In
addition, the Enterprise Security and Risk Management Office (link opens in new window) has
some antivirus
and malware
tools available.
Please
refer to the WebRoot Spyware
Information Center (link opens in new window) for
detailed information about
Spyware, including steps
to prevent, detect, and
remove Spyware.
- I
have very little knowledge
of security
issues.
Where can I learn more
about security?
Please
consult with your LAN
Support Team and
refer to the following resources:
US-CERT (United States Computer Emergency Readiness Team)
Additional Web Sites
- I
received a piece of SPAM
with an attachment --
should
I open the attachment?
It
is strongly advised you
DO NOT open
the attachment. The attachment
may contain
a virus, or some other
malware that could compromise
the security
of your system and/or the network. If you suspect you have received a piece
of email that could harm
systems operations, as
opposed to a regular
harmless (though
annoying) piece of SPAM,
please contact your LAN
Support
Team. DO NOT forward the attachment
until asked to do so.
If you have received
a piece of SPAM you are
quite sure is harmless
and want to report the
offending piece of email,
please refer to the following
question.
- Where/how do
I report SPAM?
Create
a new email with a subject
line of SPAM, include
both the message
header
and body of the offending
piece of SPAM, then send
the email you have created
to spam@ncmail.net.
(Note: After adding the
message header and body
of the
offending piece of email,
you do not need to type
any
additional
text
into
the body of the email.)
The procedures for copying
message headers vary
depending on your email
client. Please refer
to the "Help" section
of your email client
for information on
how
to copy message headers.
For example, if
you are using Microsoft
Outlook 2002-2003:
- To view headers
in Outlook,
you must open
a message first.
- On the View
menu, click
Options. Note:
If you
do not
see the
Options
command,
make
sure you
click View
on the
toolbar
in
an open
message window.
The View
menu on
the
standard
Outlook
toolbar does
not have
the Options
command.
- Header
information
appears in
the Internet
headers
box. Select
and copy
all header
text
and
paste
it into
the body
of the
new email,
then
select
and copy
all of the
text in the
body of
the piece
of SPAM and
paste
it into the
body
of
the new
email.
- Where
can I find documentation
on HIPAA compliance?
HIPAA
information is available
at the following web site: http://www.schs.state.nc.us/hipaa/ (link opens in new window).
- What can I do to protect myself from ID theft?
Learn more at www.noscamnc.gov (link opens in new window), an ID theft prevention, mitigation, and recovery resource from the North Carolina Department of Justice.
NOTE: For DPH Computer Security Basic Awareness Training, DPH Basic Privacy Awareness Training, and the DHHS Acceptable Computer Use policy, please visit the Security & Privacy Training page.
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