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Please
click on the folders below to view the
DPH-IT list of services and Frequently
Asked Questions for particular areas.
If your questions are
not answered on this page or the DPH-IT
home page, please call 919-707-5160.
Services
DPH-IT
provides the following services
to DPH employees as part of normal
daily operations, when immediate
needs arise, and/or by request:
- Remote and On-Site Support
of Desktops, Laptops, and
Handheld Devices
- Administration of File
Servers
- Software Installation,
Configuration, Troubleshooting
- Hardware Installation,
Configuration, Troubleshooting
- Procurement of Approved
IT Resources
- Network Connectivity and
Availability
- Web Support (Software Installation,
Configuration, Publishing)
- Security (Antivirus, Firewall,
etc.)
- Planning
- Design
- Configuration
- Installation
- Testing
- Security
- Troubleshooting
- Maintenance (including
updates, patches)
- Planning
- Domain Registration
- Hosting
- Design
- Application Development
- Database Administration
- Maintenance
- Publishing
DPH-IT and NCPHIN also
provide development and
support for key web-based
communications
and alerting
tools, such as:
For issues with either of the
above sites, please call 919-707-5160.
FAQs
- Does
DPH-IT develop web
sites and/or web
applications?
Yes, web site
design and development
services for the Division
is available by request. Please
call 919-707-5160. An NCPHIN
team member will discuss
your
request and explain
the process (such as whether
or not Public Affairs
approval is required).
- Will
DPH-IT develop,
maintain, or review the
content
(copy) for our
web site?
DPH-IT
can not be responsible
for creating or reviewing web site content for sites. The section,
branch, or unit
that owns the web site
should develop
and
maintain
the content. Most web
site content and revisions
must be reviewed and
approved by the DHHS
Office of Public Affairs
before posting to the "live"/public web sites.
- Can
DPH-IT host our web
site?
DPH-IT
has hosting capabilities
and can arrange hosting
services. Please
contact NCPHIN at
919-707-5160
to begin the process
of
requesting hosting.
- How
can we obtain or
renew the domain (URL)
for our web site?
You
obtain a domain
(URL) by purchasing
rights to the domain
(if the
domain is available)
through a registrar for a certain length of time (at least one year).
Registration costs
vary according to
the registrar and
duration (in years). Typically,
costs do not exceed
$35
for a one-year registration. You can check availability of a domain by conducting an
online
search through a
registrar. DPH-IT
presently uses
Network Solutions http://www.networksolutions.com for
processing most domain
registration requests.
DPH-IT can assist
with procurement
of the domain
by request.
- We
have an existing web
site that
needs to be updated
but no one to do the
maintenance - will DPH-IT make the
changes for us?
DPH-IT Web Services
provides maintenance
services by request as resources permit. Please call 919-707-5160,
and
a team member will
discuss
your request.
- What
technologies can I
utilize on a web site
hosted by DPH-IT?
Web Services supports
a variety of web
technologies. However,
specifics
of this issue
are probably
best addressed at the time you make your request.
- Where
can I find official information
about computer
security policies for state
government employees?
Information
security documentation
for state employees is
available through the following
web sites:
NOTE: For DPH Computer Security Basic Awareness Training, DPH Basic Privacy Awareness Training, and the DHHS Acceptable Computer Use policy, please visit the Security & Privacy Training page.
- What
should I do if I suspect
the security of my computer
has been compromised?
Please
contact your LAN
Support Team immediately.
- How
can I protect my computer
from viruses,
worms, and
other malicious software
(malware)?
If
you work
onsite, your
LAN Support
Team should
have network security
measures in
place to protect your computer.
If you work
remotely,
you may be more vulnerable
if you have
not consulted
with your LAN
Support Team to
secure your
system.
If you
are uncertain you have adequate security in
place, please contact
your LAN Support Team. In
addition, the Enterprise Security and Risk Management Office has
some antivirus
and malware
tools available.
Please
refer to the WebRoot Spyware
Information Center for
detailed information about
Spyware, including steps
to prevent, detect, and
remove Spyware.
- I
have very little knowledge
of security
issues.
Where can I learn more
about security?
Please
consult with your LAN
Support Team and
refer to the following resources:
US-CERT (United States Computer Emergency Readiness Team)
Additional Web Sites
- I
received a piece of SPAM
with an attachment --
should
I open the attachment?
It
is strongly advised you
DO NOT open
the attachment. The attachment
may contain
a virus, or some other
malware that could compromise
the security
of your system and/or the network. If you suspect you have received a piece
of email that could harm
systems operations, as
opposed to a regular
harmless (though
annoying) piece of SPAM,
please contact your LAN
Support
Team. DO NOT forward the attachment
until asked to do so.
If you have received
a piece of SPAM you are
quite sure is harmless
and want to report the
offending piece of email,
please refer to the following
question.
- How do I manage and reduce spam? Where/how do
I report spam?
To manage spam, you need to use a combination of junk e-mail filtering and reporting.
To reduce spam, use these tips from ITS. Spam bots can forge their source (sender and/or domain). For instance, the apparent sender may never be the same. Thus, you may block a sender and later receive the same piece of spam from another sender, both originating from the same bot.
Yes, your Junk E-mail filter can help and if a sender is blocked through web mail the action will also report the email to ITS.
However, if you're using Outlook's Junk E-mail filter on the desktop version of Outlook, then blocking a sender does not generate a report to ITS. Therefore, if you're using Outlook on the desktop you may also want to report spam to ITS (see below).
To report spam, follow the instructions at https://www.ncmail.net/spaminformation.htm.
Addendum to ITS's instructions: If reporting spam from the desktop, please note you must copy/paste message headers into a new email. The procedures for copying
message headers vary
depending on your email
client. Please refer
to the "Help" section
of your email client
for information on
how
to copy message headers.
For example, if
you are using Microsoft
Outlook 2003:
- To view headers
in Outlook,
you must first open
a message (i.e., piece of spam).
- In the open message (not the main Outlook menu), click the View
menu, then click
Options.
- Message Header
information
should appear in
the Message Options dialog box in the Internet
headers
field (at the bottom of the dialog). Click in the box/field. Select and copy everything in the box: press Ctrl+A and Ctrl+C or select and drag down and Ctrl+C to copy. Close the dialog box.
- Paste
the header information into
the body
of a
new email with a subject line of "spam". (Don't forget to also
select
and copy
all of the
text in the
actual body of
the piece
of spam and
paste
it into the
body
of
the same new
email.)
- Where
can I find documentation
on HIPAA compliance?
HIPAA
information is available
at the following web site: http://www.schs.state.nc.us/hipaa/.
- What can I do to protect myself from ID theft?
Learn more at www.noscamnc.gov, an ID theft prevention, mitigation, and recovery resource from the North Carolina Department of Justice.
NOTE: For DPH Computer Security Basic Awareness Training, DPH Basic Privacy Awareness Training, and the DHHS Acceptable Computer Use policy, please visit the Security & Privacy Training page.
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